Keycode not working! - Guild Wars Forums

Shoeshine Kid · Oct 20, 2010, 09:47 PM // 21:47

Hello!

Today I bought Guild Wars: Nightfall 'cause I had only heard good things about it.

So I went home eagerly to start my game...BUT! But as I inserted the keycode that came with it to make my account... IT DIDN'T work. I freaked out. This kind of thing has never happened to me with any game.

So how should I go about it? I reallyyy want to play this game but I can't if I don't have a proper keycode. Should I contact the game company? What do they usually do about cases like this?

Thanks in advance!

hattara · Oct 20, 2010, 09:53 PM // 21:53

What do you mean by "didn't work"? Did you get an error message? An error code? Please provide those first.

Shoeshine Kid · Oct 20, 2010, 09:57 PM // 21:57

Well, after I entered the code I couldn't press the 'Next' button in the lower right corner.
I assume that it should become 'press-able' after you enter the code.

lodgeinator · Oct 20, 2010, 09:59 PM // 21:59

Try swapping any Zeros for o's or vice versa.

Shoeshine Kid · Oct 20, 2010, 10:07 PM // 22:07

Quote:

Originally Posted by lodgeinator

Try swapping any Zeros for o's or vice versa.

Tried it. Didn't change anything.

Thanks for the help though!

Kamatsu · Oct 20, 2010, 10:29 PM // 22:29

I'd suggest contacting Guild Wars Support and lodging a ticket with them regarding this.

Guild Wars Support

I'd advise them of where you purchased the code and just what happened when you try and create an account with the code. They should be able to assist you with this.

Hollygen · Oct 20, 2010, 10:29 PM // 22:29

Forgive me if these seem an obvious question, but I'd like to just rule out whether you've missed something. I'm guessing, since you mention the 'Next' button, that you're entering this into the game client

Is the code you have in the format?
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
(five lots of five characters)

If not it may be that you have some other promotional code, so check your box for other potential codes

*Darcy* · Oct 21, 2010, 02:21 AM // 02:21

Before going the Support route, talk to the store where you purchased the game. They should exchange the game for one with a working access key. If they refuse to help, then contact support. Just email them at [email protected] and put BAD ACCESS CODE in the subject line.

BrettM · Oct 21, 2010, 02:37 AM // 02:37

Did you buy the game used, on some place like EBay? There are sellers who will sell games like this where the keycode has already been used, making it impossible for the purchaser to play the game. Once the keycode has been used by someone else to create an account, it's dead.

Oct 20, 2010, 09:47 PM // 21:47	#1
Shoeshine Kid Pre-Searing Cadet Join Date: Oct 2010	Keycode not working! Hello! Today I bought Guild Wars: Nightfall 'cause I had only heard good things about it. So I went home eagerly to start my game...BUT! But as I inserted the keycode that came with it to make my account... IT DIDN'T work. I freaked out. This kind of thing has never happened to me with any game. So how should I go about it? I reallyyy want to play this game but I can't if I don't have a proper keycode. Should I contact the game company? What do they usually do about cases like this? Thanks in advance!

Oct 20, 2010, 10:29 PM // 22:29	#6
Kamatsu Moderator Join Date: May 2005 Location: Australia	I'd suggest contacting Guild Wars Support and lodging a ticket with them regarding this. Guild Wars Support I'd advise them of where you purchased the code and just what happened when you try and create an account with the code. They should be able to assist you with this. __________________ Have a moderation related issue or just want to chat? Send me a PM

Oct 21, 2010, 02:21 AM // 02:21	#8
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Before going the Support route, talk to the store where you purchased the game. They should exchange the game for one with a working access key. If they refuse to help, then contact support. Just email them at [email protected] and put BAD ACCESS CODE in the subject line. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Oct 20, 2010, 09:53 PM // 21:53	#2
hattara Academy Page Join Date: May 2009 Location: Finland Guild: Blinkie Ponie Armie [BPA] Profession: R/	What do you mean by "didn't work"? Did you get an error message? An error code? Please provide those first.

Oct 20, 2010, 09:57 PM // 21:57	#3
Shoeshine Kid Pre-Searing Cadet Join Date: Oct 2010	Well, after I entered the code I couldn't press the 'Next' button in the lower right corner. I assume that it should become 'press-able' after you enter the code.

Oct 20, 2010, 09:59 PM // 21:59	#4
lodgeinator Academy Page Join Date: Sep 2007	Try swapping any Zeros for o's or vice versa.

Oct 20, 2010, 10:29 PM // 22:29	#7
Hollygen Core Guru Join Date: Feb 2007 Location: UK Guild: Blinkie Ponie Armie [bpa] Profession: R/	Forgive me if these seem an obvious question, but I'd like to just rule out whether you've missed something. I'm guessing, since you mention the 'Next' button, that you're entering this into the game client Is the code you have in the format? XXXXX-XXXXX-XXXXX-XXXXX-XXXXX (five lots of five characters) If not it may be that you have some other promotional code, so check your box for other potential codes

Oct 21, 2010, 02:37 AM // 02:37	#9
BrettM Desert Nomad Join Date: Aug 2008 Guild: Fuzzy Physics Institute Profession: E/	Did you buy the game used, on some place like EBay? There are sellers who will sell games like this where the keycode has already been used, making it impossible for the purchaser to play the game. Once the keycode has been used by someone else to create an account, it's dead.